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Local Government - Date:
The Problem
This Government organisation had long-standing broadband issues, despite multiple callouts with their previous suppliers. They were unable to find a satisfactory solution, resulting in decreased productivity and efficiency.
The unreliable broadband and Wi-Fi disrupted daily operations and hindered staff’s ability to assist clients effectively. Their outdated telephony system led to poor communication, both internally and externally and the use of multiple software tools caused inefficiencies and affected collaboration. Additionally, the lack of a robust disaster recovery plan put critical client data at risk, and outdated network cabling resulted in slow network speeds and frequent interruptions, impacting overall productivity.
The Solution: ITCS
To address these challenges, this Government organisation partnered with ITCS. They upgraded to high-speed broadband and improved Wi-Fi, installed a modern telecom system with advanced features, and migrated the organisation to Microsoft 365 for better collaboration. ITCS also developed a disaster recovery plan with regular backups and upgraded the network cabling to improve speed and reliability, boosting overall efficiency.
ITCS Delivered Benefits
- Broadband & Wi-Fi: The upgraded broadband and Wi-Fi solutions provided reliable, high-speed internet access, enabling staff to perform their duties without interruptions.
- Telecoms: Improved call quality and reliability, ensuring effective communication with clients and among staff members.
- Microsoft 365: Migrating to Microsoft 365 allowed for better integration of productivity tools, enhancing teamwork and streamlining document management. This gave seamless collaboration.
- Disaster recovery plans: The implementation of a disaster recovery plan ensured that all client data was secure and could be quickly recovered in the event of a system failure, providing peace of mind to the business and clients.
- Network cabling: Upgrading the network cabling resulted in faster, more reliable network performance, leading to increased productivity and efficiency.
Testimonial
“I cannot recommend them highly enough. ITCS resolved our long-standing broadband issues that had plagued our organisation for too long. Despite multiple callouts with our previous suppliers, we were unable to find a satisfactory solution. However, ITCS stepped in and swiftly resolved the problem, providing us with improved broadband services. Since then, we have experienced no issues, and our productivity has drastically improved. Recognising the importance of reliable and efficient Wi-Fi, ITCS also upgraded our Wi-Fi solution with cutting-edge Ubiquiti products. This has resulted in faster, more stable connectivity throughout our premises, greatly benefiting our employees and clients alike.
In addition to sorting our broadband, ITCS took charge of streamlining our telecoms system too, analysing call flows and implementing call reporting software (Akixi). This has enabled us to identify key service areas for improvement and enhance our overall efficiency. They also facilitated our migration to Office 365, harnessing its myriad benefits and ensuring a seamless transition for our team.
ITCS (UK) Ltd went above and beyond by offering insightful consultancy with regards to upgrading our hardware infrastructure and implementing robust disaster recovery plans. They provided invaluable guidance and implemented solutions such as a new UPS (uninterruptible power supply) and disaster recovery solutions with both local and offsite (cloud) data backups, ensuring our business is well-prepared for any unforeseen events. Whilst working on the upgrade project, ITCS undertook the meticulous task of relocating our server communications while optimising our internal infrastructure, network, and cabling. Their expertise and attention to detail resulted in a streamlined, organised setup that has improved our overall operations.
ITCS dedicated a project day on-site to tidy up our office equipment, implement standardisation processes, and carry out necessary upgrades including the setup of our conference room with the latest camera technologies. This investment has empowered us to conduct hybrid meetings seamlessly and embrace the future of flexible working. Their commitment to creating a productive and ergonomic workspace was evident, and we greatly appreciate their efforts.
During the challenging times of the COVID-19 pandemic, ITCS provided invaluable support. They swiftly facilitated the transition to remote work by procuring laptops and arranging their safe delivery to our offices and even to our employee’s homes. They also implemented secure VPN solutions and a softphone solution, ensuring uninterrupted communication and seamless workflow throughout the crisis.”
