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MULTI AWARD-WINNING IT SUPPORT.
At ITCS, we take great satisfaction in delivering exceptional IT support services to businesses of all sizes, across the UK. Our award winning services are designed to provide you with peace of mind knowing that your IT Support is in the best possible hands!A Smarter Way To Run Your IT Department
Our fully-managed, flexible IT services provide you with a smarter way to run your IT Department. With over 20 years’ experience, we are a proactive support company – we look at reducing business costs, and improving reliability and performance, whilst also looking at innovative ways to move your business forward.
In today’s digital age, technology is crucial to the success of your business. However, managing your own IT infrastructure can be time-consuming, expensive, and frustrating. That’s where ITCS can help. As an established and award-winning IT support provider, we provide reliable and efficient business services that allow you to focus on your business while we take care of all the technical details.
With an IT Support ITCS contract, you gain the following:
- Front-line Support
- IT Consultancy Services
- A Dedicated Service Delivery Manager
- Intelligent proactive network monitoring
- First, second and third-line support
- Highly trained Service Desk Analysts
- Monthly management reports
- 24/7 server and device monitoring
- Daily backup monitoring and alerting
- Software patch management
- Security & Virus Software Updates & Configuration
- Third-Party software management
- Onsite field engineers
- Optional backup/restore integrity testing
Why choose ITCS?
Your computer network is at the core of your company, and we understand that for your business to succeed, you need to keep your network running smoothly.
Our team of experienced professionals provide round-the-clock support, ensuring that your IT systems are always up and running smoothly. For your business, this helps increased productivity, reduced downtime, and improved efficiency, which ultimately leads to higher profitability.
Our proactive approach to identifying and resolving IT issues before they escalate further, helps save you both cost and time.
We have a response time 00:00:15 seconds, and a 95% first-call resolution rate, ensuring prompt and effective resolution of IT issues that minimizes impact on your operations.
Our commitment to excellent service has earned us a 98% call retention rate and over 278 happy customers who rely on us for their IT support needs.
With our 24/7/365 support and proactive approach to IT issues, you can trust us to keep your business technology running smoothly and efficiently.
- Help desk support
- Software installation and configuration
- Hardware troubleshooting and repair
- Network setup and maintenance
- Data backup and recovery
- Virus and malware protection
- System monitoring and performance optimization
- IT infrastructure planning and implimentation
- User account management and access control
- IT consulting and technology recommendations
