CLOSEWho are we looking for?
Are you looking to take the next step in your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with clients while working on diverse technical tasks, we want to hear from you!
What are the requirements?
To be successful in this role, you will need:
- Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.
- Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design.
- A solid technical skillset and knowledge of:
- Desktop PC Support & Repairs
- Windows Server (2008–2022)
- Microsoft Exchange
- VPN Technologies, Microsoft 365 Administration, Active Directory
- VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking
- Firewall and Network Security Technologies
- Virtualisation (Hyper-V, VMWare), SAN, NAS
- PowerShell scripting for automation and tasks
Interested?
What will your role involve?
Level 2 Tasks:
- Day-to-day desktop support and troubleshooting, both remote and on-site.
- Installing, configuring, and repairing hardware and software.
- Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies.
- Setting up backup solutions and VoIP systems.
Level 3 Tasks
- Handling escalations from Level 1 and 2 teams.
- Managing server migrations, Microsoft 365 implementations, and onboarding new clients.
- IT consultancy and project management, ensuring solutions are designed and implemented efficiently.
- Working closely with on-site engineers and end-users to provide remote support.
Which areas do you need to demonstrate a good knowledge and understanding of?
- Strong telephone manner and customer service skills
- Desktop PC Support & Repairs
- Windows Server 2008 through to 2019
- Microsoft Exchange
- VPN Technologies
- Office 365 Administration
- Active Directory
- VoIP systems
- Networking (DHCP, DNS, TCPIP)
- Wireless Networking
- Firewall and Network Security Technologies
- Hyper-V, VMWare, SAN, NAS
- Automation and Scripting using PowerShell
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Experience:
- IT Support: 2 years (required)
Licence/Certification:
- Driving Licence for more than two years? (required)
Work Location: In person
Application deadline: 13/01/2025
Join Us Today!
If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!
Please Note: Successful applicants will undergo a DBS check as part of the induction process.
