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SIMPLE, COST-EFFECTIVE SOLUTION.
Make and receive phone calls through Microsoft teams via direct routing with high availability architecture. If your business is already using Teams for file sharing, video conferencing and instant messaging, why not connect external phone lines and use Teams as an office phone system.
Microsoft Teams Direct Routing
Direct Routing is a simple, cost-effective solution that allows you to make calls to external landlines and mobile phones from Microsoft Teams using SIP trunks.
If your business is a Microsoft 365 customer, and you want to use your current voice carrier to make calls through Microsoft Teams, this solution could be the right one for your organisation.
Microsoft Routing is a great way to ensure your business is prepared for the 2025 ISDN Switch Off. Using this service, you will save on costs, streamline processes, and gain functionalities you wouldn’t have with a traditional phone system.
Key aspects of Direct Routing:
- Intelligent call handling
Control when and where your business calls are directed and never miss potential business again. - Voicemail Settings
Choose to have voicemails sent via phone, email and text for convenience. Get flexibility in your company, and allow for professional, punctual communications at all times. - Licenses to suit your business
We offer aﾠrange of licensesﾠthat come with voicemail and a desktop handset as standard. Choose the right licence to meet the requirements of your individual staff members and gain a flexible, easy to manage and cost-effective hosted telephony solution.
Benefits of Microsoft Teams Direct Routing
- Significant cost savings
- Provides a unified communication platform
- A futureproof solution in time for the 2025 switch off
- Reliable, robust platform
- Ideal for home, remote and flexible working
- Better Customer Experience
Siderise Ltd
As a large business, we have huge demands on our IT system and ITCS has got it covered.
They are super professional, knowledgeable and more importantly, the customer service is exemplary.
Renault Dealership
ITCS’s commitment to enhancing our online presence through meticulous SEO strategies has yielded remarkable results. Our website’s visibility and engagement have notably improved, leading to increased brand recognition and business growth. This success can be attributed to their in-depth knowledge of SEO intricacies and their proactive approach to adapting strategies to suit our evolving needs.
Bridgend Citizens Advice
ITCS went above and beyond by offering insightful consultancy with regards to upgrading our hardware infrastructure and implementing robust disaster recovery plans. They provided invaluable guidance and implemented solutions such as a new UPS and disaster recovery solutions with both local and offsite data backups, ensuring our business is well-prepared for any unforeseen events.
Sony Global Manufacturing
ITCS deliver a prompt, quality service building and supplying test computers to our requested specifications. They understand our business needs and deliver an excellent service
