CLOSE- Client:
- Category:
Charity/ Not-for-Profit - Date:
The Problem
This charity organisation faced numerous IT challenges, including inadequate IT support that caused frequent downtime and slow issue resolution, affecting their ability to provide their service of support. The organisations outdated telephony system led to poor call quality and unreliable communication, while frequent internet connectivity issues disrupted daily operations and productivity.
Administrative tasks were managed manually, leading to errors and inefficiencies, and the lack of a comprehensive backup solution put their data at risk. The tools used effected collaboration and document management, and managing multiple mobile phone contracts without a centralised system resulted in inefficiencies and higher costs.
The Solution: ITCS
Since 2019, ITCS has been a trusted partner in digital solutions for this not-for-profit charity organisation.
They partnered with ITCS to address the challenges they were facing with their current IT structure. ITCS provides several services to this charity, improving their overall IT Infrastructure including Managed IT Support, Hosted Telephony System, Business Management System, Microsoft Office 365 and VEEAM Backups.
ITCS Delivered Benefits
- Managed IT Support: Improved the overall IT support and reliability within the organisation. It reduced downtime and increased the speed of issue resolution, allowing the charity to focus more on their mission.
- Hosted VOIP Telephony: Enhanced communication and improved call quality and reliability. It enabled effective communication both internally and externally.
- Connectivity: Reliable internet connectivity eliminated disruptions, enabling smooth operation and consistent productivity for this organisation.
- Bespoke Software Development: BMS (Business Management System): The BMS created is bespoke to ensure the system is fit for purpose, specifically to the organisations processes and procedures. This system automated many administrative processes, reducing the workload on staff and increasing overall efficiency.
- Microsoft Office 365: Migrating to Office 365 facilitated better collaboration and document management, enhancing team productivity and communication.
- VEEAM Backups: The implementation of VEEAM backups ensured that the charity’s data was secure and could be recovered quickly in the event of data loss, safeguarding their valuable information.
- Mobile Phone Contracts: Streamlining mobile phone contracts with ITCS resulted in cost saving and more efficient management of mobile devices.
Testimonial
“As our charity grew, we needed bespoke software to manage our staff, volunteers, processes, and workflows, as well as to keep track of donations. ITCS developed custom software solutions for us, including a staff and volunteer management system, process and workflow automation, and a donation management system. These solutions have been instrumental in efficiently managing our human resources, streamlining our workflows, and effectively tracking and managing donations.
The comprehensive and evolving solutions provided by ITCS have significantly improved our IT infrastructure, enabling us to operate more efficiently and focus on our core mission of providing support. ITCS has been a crucial partner in our journey, continuously adapting to meet our expanding needs and ensuring sustainable growth and operational excellence. We highly recommend ITCS to any organisation seeking reliable and innovative IT solutions.”
