Revolutionising Charity Operations: Enhanced IT Support, Communication, and Security

• Client:
  
• Category:
  Charity/ Not-for-Profit
• Date:
  

The Problem

This charity service has faced a number of IT challenges, including deficient support for their devices, leading to frequent technical issues and slow resolutions for both office and remote workers. Their outdated telephony system caused communication problems, impacting coordination and response efficiency. Inconsistent broadband across locations disrupted daily operations and productivity. Not only this but security concerns arose due to the lack of a CCTV system, while insufficient server backups risked data loss. Additionally, managing multiple mobile phone contracts without resulted in inefficiencies and increased costs.

The Solution: ITCS

To address these challenges, this charity service partnered with ITCS, who provided comprehensive IT support for their 75 devices, ensuring prompt issue resolution for both office and remote workers. ITCS installed a modern VOIP phone system for reliable communication, upgraded broadband services for stable internet connectivity, and implemented a CCTV system to enhance security. They also set up robust server backups for regular data protection and mobile phone contract management to reduce costs and streamline administration.

ITCS Delivered Benefits

• IT Support for 75 devices: Supporting Office and remote workers: ensured quick resolution of issues, minimising downtime and allowing staff to focus on their core duties.
• Hosted Telephony: VOIP Phone System: Improved communication within the business both internally and externally. The new VOIP phone system enhanced communication reliability and quality, enabling better coordination and response.
• Super-Fast Broadband: Upgrading their broadband services provided consistent and high-speed internet access, boosting productivity and operational efficiency.
• CCTV: The installation of a comprehensive CCTV system improved the security of all facilities, protecting both staff and clients.
• Server Backups: The server backup solution safeguarded critical data, ensuring it could be quickly restored in the event of loss or corruption.
• Mobile Phone Contracts: reduced costs and administrative overhead, allowing for more efficient mobile communication management.

Testimonial

“Partnering with ITCS has been revolutionary for our charity. They provided top-notch IT support for our 75 devices, ensuring both our office and remote workers faced minimal downtime. The new VOIP phone system has improved our communication drastically, while the upgraded broadband services have boosted our productivity. Their CCTV system has enhanced our security, and the robust server backups give us peace of mind knowing our data is protected. Additionally, their management of our mobile phone contracts has streamlined our operations and cut costs. ITCS has truly been a game-changer for us, allowing us to focus on our mission without worrying about IT challenges.”