Call Reporting

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Your trusted provider of Telecoms Call Reporting services. Our services provide businesses with powerful insights into their telecommunications activity.

What is Call Reporting?

Call reporting provides crucial insights into a businesses phone operations by tracking key performance metrics. With custom reports and visual dashboards, organisations can monitor call efficiency, call volumes by team, and troubleshoot issues quickly.

Gain insights into telecoms activity

Our Telecoms Call Reporting services provide businesses with detailed reports on their telecoms activity, including call volumes, call durations, and call destinations. This gives businesses a deeper understanding of their telecoms activity and identify trends and patterns that can inform their telecoms strategy.

Benefits of Call Reporting

Performance Analysis & Evaluation

Call reporting provides insights into call volumes, call durations, wait times, and agent performance. This data helps you analyse trends and identify areas for improvement in your call handling processes.

It also allows you to evaluate users performance objectively. You can measure metrics like call handling times, call outcomes, and customer satisfaction scores to identify top-performing agents and areas where additional training might be required.

Improved Customer Experience

By tracking metrics such as call wait times and first-call resolution rates, you can identify and address bottlenecks in customer service, leading to shorter wait times and more efficient issue resolution.

Optimised Workflows

Understanding call patterns and peak call times helps you optimise staffing schedules and manage call routing effectively. This ensures that you have the right number of agents available to handle calls during high-demand periods.

Real-time monitoring is also available.

Compliance and Security

Detailed reporting can help you track and record calls for compliance purposes, ensuring that your business adheres to relevant regulations. It also offers a record of interactions for security and dispute resolution.

Cost Optimisation

Through call reporting, you can identify inefficiencies in call handling and take steps to streamline processes. This can lead to cost savings by reducing call durations and increasing agent productivity.

Transparent Communication

Sharing the report metrics with your team promotes transparency and accountability. Agents can see their performance data, encouraging them to strive for continuous improvement.

Detailed reporting empowers your organisation with actionable insights to enhance customer service, streamline operations, and optimise resources. It allows you to make informed decisions that positively impact both customer satisfaction and overall business efficiency.