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STREAMLINE YOUR COMMUNICATIONS.
Organise and streamline your business communications by regaining control of where your calls go and when. With inbound call routing, direct phone calls to any landline or mobile phone number – and alter your call routing by time of day, when busy and if there is no answer.
What is Inbound Routing?
Inbound routing directs incoming communications or data to the right destination within an organisation. It ensures calls, emails, and data packets reach the correct person or server efficiently, improving workflow and customer satisfaction.
Use Inbound Routing to Stop Missing Calls
We understand how important call experiences are to business. It should be seamless and easy for customers to call you and get through to the right department quickly – it’s a critical factor for good customer service and closing sales quickly.
With ITCS, gain secure online access to a full range of call handling, call routing, monitoring and call management tools, allowing your business to improve and enhance your customer service offering.
Why choose ITCS?
- Online control of your numbers through our portal.
- Diversion to an existing number, no line rental to pay.
- More flexible than a fixed line number, simply take your number with you if you move premises.
- Quickly change where your calls are forwarded to at any time.
- Improve your customer experience by attracting call management services to your number such as call queuing, voice-mail or fax to email.
Siderise Ltd
As a large business, we have huge demands on our IT system and ITCS has got it covered.
They are super professional, knowledgeable and more importantly, the customer service is exemplary.
Renault Dealership
ITCS’s commitment to enhancing our online presence through meticulous SEO strategies has yielded remarkable results. Our website’s visibility and engagement have notably improved, leading to increased brand recognition and business growth. This success can be attributed to their in-depth knowledge of SEO intricacies and their proactive approach to adapting strategies to suit our evolving needs.
Bridgend Citizens Advice
ITCS went above and beyond by offering insightful consultancy with regards to upgrading our hardware infrastructure and implementing robust disaster recovery plans. They provided invaluable guidance and implemented solutions such as a new UPS and disaster recovery solutions with both local and offsite data backups, ensuring our business is well-prepared for any unforeseen events.
Sony Global Manufacturing
ITCS deliver a prompt, quality service building and supplying test computers to our requested specifications. They understand our business needs and deliver an excellent service
